Repair Service Terms and Conditions of iPhone Repairs Melbourne CBD
In this section of our website we have listed our Terms and Conditions of iPhone Repair Services. This terms and condition is set across to all our iPhone repair devices. We request you to read through this section and fully understand the terms and conditions. We will not be able to accommodate to any request that does not follow the terms and conditions set in this section of this page.
Terms and Conditions of this repair warranty
iPhone Repairs Melbourne CBD will update its Repair Service Terms and Conditions of Service anytime without prior notice. Therefore we encourage all our customers to read and understand the terms and conditions set on this page.
No Fix No Fee Policy
iPhone Repairs Melbourne CBD does not incur repair charges for device that cannot be fixed at all.
Phone that is under repair process
iPhone Repairs Melbourne CBD could reject or withdraw upon trying to repair due to not having phone parts in supply or by discovering later that the device or parts of the device was damaged by the owner/customer . In the instance where the damage causes the device to be unfit to be handled, we will refuse to fix the device.
iPhone Repairs Melbourne CBD is not a partner of Apple or its sub brands, therefore it may not possess all the technical tools to repair your device. However, it is our priority to ensure that we use all our effort to repair your device and returned it in its best condition.
iPhone Repairs Melbourne CBD may leave cosmetic signs on the device (inside and outside) during the process of repairing. This is because some devices are manufactured in a way that repairing some parts of the phone could lead to some trace of repair work. This is also applicable if the phone is assessed in order to provide a quote. The trace could be scratches, dents, dust, condensation or other signs.
iPhone Repairs Melbourne CBD will inform the customers once the device is ready for collection. This is set for both repaired and unrepaired devices.
iPhone Repairs Melbourne CBD usually hold damaged parts for the purpose of recycling. In the event customer request for the damaged parts, we could incur additional repair charges derived from the damaged parts.
Backing up Data
iPhone Repairs Melbourne CBD will not hold responsible for any form of data that is lost. This is because we require customer to backup all forms of data from their device. This includes settings, contacts, calendars, bookmarks, messages, emails, notes, logs, images, movies, songs, ringtones, screensavers, games, files, programs, applications, databases, signatures, downloads, eBooks, scripts, and other important files.
iPhone Repairs Melbourne CBD will incur a $30 charge for backup of data service. This service is optional and is only employed upon customer’s request.
iPhone Repairs Melbourne CBD provides 6 months repair warranty on the parts of the device that was repaired. Any other parts that were not repaired by us will not cover warranty. This includes the accessories. Devices that are water damaged or physically damaged (internally or externally) will not be eligible for the repair warranty. The warranty will not be null and void in the event of the following:-
• The warranty stickers are removed from the device
• The device is intercede by a third party (other than iPhone Repairs Melbourne CBD)
• The device or its parts are Broken/Damaged.
Payments and Refunds
Once the device is ready for collection, the customer is given a 30 (thirty) day period to collect the phone. In the event customer did not collect the phone above 30 days, we will try our best to contact the customer to collect the device. However after 3 months (90 days), iPhone Repair Melbourne CBD will use the device or parts for reselling, testing or recycling purposes. We will treat uncollected device from the stipulated time as abandoned and iPhone Repair Melbourne CBD becomes the legal owner of the device. We will also ensure that all data in the device is deleted.
The repair payment for the device is not negotiable. All payments should be transacted prior or upon the collection of the device.
We accept several payment methods which includes credit card (Visa, Master & Amex), Bank transfer, Paypal. For Amex we incur an additional 2% transaction fee. Other payment method than the one listed is not permitted.
In the event the customer have not or could not make payment timely and or the device is not paid or not paid fully, iPhone Repairs Melbourne CBD has the rights to retain the device until full payment for the device is made.
Loaning of Device
iPhone Repair Melbourne CBD will only loan a device on special occasion. In the event the customer does not have any other means of communication device (computer, tablet, other phone) and if we have spare device at that time, then we could consider to loan device until the repair phone is being fixed. In that instance, the customer is fully responsible to not misplace damage or cause any form of issue to the conditions of the phone. The loan device must be returned the way it was collected. In the event the customer have not abided to this terms, then iPhone Repairs Melbourne CBD has the right to incur a full or half fee depending on the value of the device and/or its accessories in the market.
iPhone Repairs Melbourne CBD technicians are trained and skilled to repair or try to repair all iPhone devices. Having said that, since the technical process of the repairing is of fragile temperament, we may leave some form of cosmetic signs on the device after assessing it. iPhone Repairs Melbourne CBD will not held responsible for this and will not be responsible to recompense or reimburse for any damage that took place.
iPhone Repairs Melbourne CBD technicians makes the effort to give back the devices in the best working conditions. iPhone Repairs Melbourne CBD staff may give some free of charge advice on the questions asked by the customer. Although the advice is given by skilled technicians it does not mean that the advice should be followed impeccably. Some of the advices are from their personal experience and/or as listed on Apple blogs and forums. iPhone Repairs Melbourne CBD will not held accountable or responsible for any action in the event the customer makes in result of receiving some advice from us.
Shipping of device
iPhone Repairs Melbourne CBD will incur fee for sending devices using normal postage services. We only do postage to Australian states.
In the event, the phone is delayed, lost or damaged upon arrival, iPhone Repairs Melbourne CBD will not hold responsible for it.