Phone Repairs and Lack of Durability
Important to Smartphone Users, but not Providers?
The need for phone repairs can seem inevitable, regardless of the reliability of your product.
With the rise of the smartphone, phones have become completely integrated into our lifestyles. As a device that is essential to our daily lives, durability has become as important in smartphones as usability.
Considering the high costs of the latest models in smartphone innovation, the avoidance of constant phone repairs is essential. However, the need for phone repairs seems to be an undeniable aspect of owning a smartphone, due to the wear and tear that comes with constant daily use.
Unseen hazards can damage your phone and necessitate phone repairs. Water damage due to environmental hazards such as rain, wind, sweat and spills sometimes cannot be avoided.
Moreover, with our constant handling of our phones, dropping them is all too easy and can cause severe damage.
While the breaking of the screen might appear to be only an aesthetic issue, any cracks in the screen could expose your phone to water damage. The phone screen is an important component to keeping moisture out of the inner workings of your phone, which are damaged easily by water.
Is Paying for Phone Repairs Unavoidable?
Protective cases serve to minimize the phone repairs if they are accidentally dropped. However, what could instead to minimize phone repairs is more durable smartphones.
Lack of durability seems to be the price we pay for smartphones, despite being more advanced than their predecessors (such as the indestructible Nokia 3315).
Yet only a few years ago, “smart” phones as we know them did not exist. What we call smartphones are actually closer to computers than they are to their phone predecessors.
Computers are the most technologically complex products in the market. And what can sometimes be at the cost of that complexity is durability.
And though their durability has improved immensely, the focus on advancements in computers remains – and should remain – on processing and capabilities, rather than durability.
Should we expect the same from smartphones? Them being essentially miniature computers? Or, due to the smaller and more mobile nature of the smartphone, should we hope for advancements instead in durability?
When it comes to spending over a thousand dollars on something we use every day, durability is the main concern of smartphone users. Durability in smartphones minimizes the cost and frustration of phone repairs.
Phone Repairs and Phone Replacements: Costing Users, Not Providers
The less durable a product, the sooner you have to replace it. This provides further funds to whomever your chosen provider is.
While durable smartphones may be good for business, they could cost the company money. The money made from the sale of one durable smartphone could actually be bad for business. A smartphone that breaks down and needs to be replaced sooner ensures a second sale is made.
A durable product may therefore lose its provider money. This is despite the probability of more customers choosing their product over less durable products.
Considering this, perhaps durability in smartphones is a concern only of smartphone users, and not smartphone providers.
To read more on Apple’s reparability rates, read our reviews on the iPad Mini 4.